Refund and Cancellation Policy

1. What you buy

Programme access costs €89.95 EUR. It is a one-off payment, with no subscription and no automatic renewal, for four calendar months of access to all lessons, the On-Call practice shift and the toolkit, including updates during that period. The team-roles lesson and the First Day practice shift are free.

Online payment is not yet available, so no purchase can currently be made on this site.

2. Full refund within 14 days

If you change your mind, email firstshiftireland@gmail.com within 14 calendar days of the date of your purchase and we will refund you in full, as long as you have not opened or used any of the paid content. You don’t need to give a reason.

3. If you are unhappy for any other reason

We want to go further than the law requires. If you are unhappy with the programme for any reason, including after you have opened or used it, please let us know at firstshiftireland@gmail.com. We will try to put things right and find a solution with you.

If that still doesn’t resolve it, we will review a refund request on a case-by-case basis. None of this reduces your statutory rights as a consumer.

4. How to ask

Send an email to firstshiftireland@gmail.com, or use the contact form, from the email address you use to sign in, or tell us that address, and say that you want to cancel or what is wrong. Including the date of purchase helps us find it quickly. No special form is needed; any clear statement is enough.

You can also write to us, Joshua Alexander & Abd al-Rahman Tahir, at our registered address: 77 Lower Camden Street, Saint Kevin's, Dublin 2, D02 XE80.

5. How you are refunded

Payments are taken by our online reseller, Paddle.com, so your refund is paid through Paddle. We refund the full amount you paid to the payment method you used, normally within 14 days of receiving your request, and we don’t charge any fee for doing so. Your bank or card provider decides how long it then takes to appear on your statement. You can also ask for a refund through Paddle, using the link in your receipt email.

When a purchase is refunded, only the access that purchase gave you ends. Any other valid access on your account, such as another purchase you have not asked to refund, stays in place. Your account and saved progress are not removed because of a refund.

6. If something is wrong with the programme

The programme must match its description, work as it should and be fit for its purpose. If it doesn’t, for example if paid lessons are missing, won’t load or are materially different from what was described, you are entitled under the Consumer Rights Act 2022 to have it put right free of charge within a reasonable time. If it can’t be put right, if that takes too long or causes you significant inconvenience, or if the problem is serious, you can ask for a price reduction or a refund.

These rights apply whether or not you have used the content, and they continue after the 14-day period in section 2 for as long as the law provides. Tell us at firstshiftireland@gmail.com as soon as you notice a problem; a short description or screenshot helps.

7. More than one purchase, and offers

Each purchase is handled on its own, so the 14 days run from the date of that purchase. Access given through a promotional offer at no cost involves no payment, so there is nothing to refund, but you can ask us to end it at any time.

8. Complaints and independent advice

If you are unhappy with how we handled a request, email firstshiftireland@gmail.com and we will look at it again. Independent information about your rights is available from the Competition and Consumer Protection Commission, including problems with digital content and services.